Shipping Policy

Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs. All orders are processed within 2 business days (excluding weekends and holidays) after the order is placed. Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.

Standard Shipping: 2 to 7 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. You can enter your shipping address at checkout to see the exact shipping cost for your order.

We offer free standard shipping on orders over $150.

International Shipping

We currently do not offer international shipping. We hope to add shipping to Canada soon. At that time, International shipping rates and delivery times will vary depending on your location. Customers are responsible for any customs duties, taxes, or import fees that may be applied to international shipments.

Order Processing Time

Once your order is placed, we will aim to process and ship it within 2 business days. Please note that processing times may vary during peak seasons (e.g., holidays), so we recommend placing orders early to avoid delays.

Tracking Your Order

After your order has been shipped, you will receive an email with your tracking number. You can use this tracking number on the carrier’s website (e.g., UPS, FedEx, USPS, DHL) to track the status of your order.

Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us at sales@sheepbolus.com within 5 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Address Accuracy

Please make sure your shipping address is accurate before completing your order. We are not responsible for items that are lost or delayed due to incorrect or incomplete shipping addresses. If you realize there is an issue with your address after placing the order, please contact us as soon as possible to make corrections before your order ships.

Changes to Shipping Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.