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Refund Policy

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Thank you for shopping with us!

We want you to be completely satisfied with your purchase. If for any reason you're not, we ask you to reach out to us to remedy the issue. 

 

We offer a straightforward return process on all unopened products (exceptions noted below) to make sure you have a hassle-free experience.

 

Eligibility for Returns

 

You can return most items within 14 days from the date of purchase, provided the following conditions are met:

 

  • The safety seals on all items must not be broken, all items must be in the original packaging and unused.

  • Sale items, clearance items, and gift cards are final sale and cannot be returned or refunded.

 

How to Return an Item

  1. Request a Return: To initiate a return, please contact our customer service team at sales@sheepbolus.com within 5 days of receiving your order. Include your order number and reason for return.

  2. Return Shipping: Once your return request is approved, we will send you a return shipping label (if applicable) or instructions for returning the item. Please securely pack the item in its original packaging to avoid damage during transit. 

  3. Send It Back: Drop off your return package with the carrier specified by us. Make sure to get a receipt and tracking number for your records.

 

Refunds & Processing Times

  • Once we receive your returned item, we will process your refund to your original payment method.

  • Processing time for returns is typically 10 business days, and refunds can take 10 to 21 business days to appear in your account depending on your bank or payment provider.

 

Please note, shipping fees (including return shipping) are non-refundable unless the item was damaged or incorrect.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery. We’ll take care of the return shipping costs and ensure you receive the correct item or a refund.

 

Non-returnable Items

Unfortunately, we cannot accept returns for the following items:

  • Gift Cards

  • Final Sale Items

  • Bolus Applicators/Baling Guns (due to the hygienic nature of use)

 

Return Address

After receiving approval on a refund request- we will provide a return label

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